1. Introduction
Win111 ("we", "our platform") cares about the privacy of every user on our online betting platform. This Privacy Policy explains in detail how we collect, use, store, and protect your personal information when you register and use win111 services at win111.pro.
This document is drafted in accordance with the requirements of Malaysia Personal Data Protection Act 2010 (PDPA) and forms part of the agreement between you and win111. By using our platform, you agree to the terms set out in this Privacy Policy. Please read this document carefully before registering an account.
2. Data We Collect
Win111 collects various types of information depending on how you interact with our platform. This information falls into three main categories:
a) Registration & Identity Information
- Full name as shown on your identification document;
- National identification number (MyKad) or passport number;
- Date of birth for age verification;
- Active email address;
- Malaysian mobile phone number;
- Current residential address.
b) Financial & Transaction Information
- Bank account number or registered e-wallet;
- Deposit and withdrawal records;
- Wagering and gaming activity history;
- Payment verification information from service providers.
c) Technical & Usage Information
- IP address and general location data;
- Device type, operating system, and web browser;
- Access log records and session timestamps;
- Cookie and tracking technology data (see Section 5);
- Records of interactions with the customer support team.
| Data Type | Primary Purpose | Retention Period |
|---|---|---|
| Identity Information | KYC verification & fraud prevention | 5 years after account closure |
| Financial Information | Transaction processing & legal compliance | 7 years (accounting requirements) |
| Technical Data | Security & platform improvements | 12 rolling months |
| Support Records | Complaint resolution & service improvement | 3 years |
3. How We Use Your Data
All collected data is used solely for legitimate purposes directly related to the provision of win111's services. We do not use your data for any other purpose without notifying you in advance or obtaining your consent.
- Identity verification (KYC): Ensuring every account is owned by a real individual who meets the minimum age requirement of 18 years;
- Transaction processing: Verifying and processing deposits and withdrawal requests securely and accurately;
- Fraud prevention: Detecting and investigating suspicious activity that may compromise the security of your account or the platform;
- Legal compliance: Fulfilling reporting obligations to relevant authorities as required by law;
- Customer support: Helping resolve enquiries, complaints, and technical issues more efficiently;
- Platform improvements: Analysing usage patterns in aggregate to enhance the user experience;
- Promotional communications: Sending relevant offers and promotions — only if you have agreed to receive them.
4. Data Sharing with Third Parties
Win111 does not sell your personal information. However, there are limited situations where we need to share data with certain parties for legitimate operational purposes:
- Payment providers: Required transaction data is shared with payment service providers such as FPX, e-wallets, and banks to process your deposits and withdrawals;
- Technology service providers: Cloud infrastructure and security providers bound by strict data confidentiality agreements;
- Legal authorities: When required by court order, criminal investigation, or valid Malaysian legal requirements;
- Third-party identity verification: An integrated KYC service that helps verify the identity of new players securely.
All third parties involved are bound by data processing agreements that require them to protect your information to a standard equal to or higher than win111's own standards. We do not permit third parties to use your data for their own marketing purposes.
5. Cookies & Tracking Technologies
Win111 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
We use three main types of cookies:
- Essential Cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled without affecting platform functionality;
- Analytics Cookies: Helping us understand how users interact with the platform in aggregate and anonymously — used to improve site design and performance;
- Preference Cookies: Saving your preferences such as language and display settings so you do not need to reconfigure them each time you log in.
You can manage or disable cookies through your web browser settings. Please note that disabling essential cookies may affect your ability to log in or use certain features of the Win111 platform.
6. Data Security
Win111 invests seriously in security infrastructure to ensure your data is always protected. The security measures we employ include:
- Encryption in transit: All communications between your device and win111's servers use TLS 1.3 protocol with 256-bit encryption;
- Static encryption: Sensitive data stored in our databases is encrypted using AES-256;
- Internal access controls: Only staff with specific authorisation may access user data, and every access is logged;
- Continuous monitoring: An active threat detection system operates 24 hours a day to identify unusual activity;
- Regular security audits: Penetration testing and independent security audits are conducted on a regular basis.
7. Data Retention & Deletion
Win111 retains your personal data for as long as your account is active and for a set period after account closure, in line with Malaysia's legal requirements. Retention periods vary by data type as specified in the table in Section 2.
Upon expiry of the retention period, data will be securely deleted or anonymised so that it can no longer be linked to you. The deletion process follows procedures that do not permit recovery.
If you wish to close your account and request early data deletion, you may do so by contacting our support team. Please note that certain data may need to be retained to fulfil legal obligations even after a deletion request has been received.
8. Your Rights
As a win111 user residing in Malaysia, you have the following rights regarding your personal data under PDPA 2010:
Right of Access
You may request a copy of the personal data we hold about you at any time.
Right to Rectification
You may request corrections to inaccurate or incomplete data through your account settings.
Right to Erasure
You may request the deletion of your data under certain circumstances, subject to legal requirements.
Right to Withdraw Consent
You may withdraw consent for data processing at any time without affecting any prior processing.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time.
Right to Complain
You have the right to lodge a complaint with the Malaysia Personal Data Protection Department if your rights have been violated.
To exercise any of the above rights, contact the win111 support team via live chat, available 24/7. We will process your request within 14 working days.
9. Children's Privacy
The win111 platform is intended for individuals aged 18 years and above only. We do not intentionally collect personal data from minors. If you believe that someone under the age of 18 has registered an account, please contact us immediately so that prompt action can be taken.
Win111 uses an integrated age verification process during new account registration. Accounts that fail to verify the minimum age will be suspended immediately until verification is complete, or permanently closed if the account holder is proven to be underage.
10. Changes to the Privacy Policy
Win111 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or service improvements. When significant changes occur, we will notify you via your registered email or in-account notification at least 7 days before changes take effect.
The "Updated" date at the top of this document always reflects the latest version of the policy. We encourage you to review this page periodically. Continued use of the win111 platform after changes take effect is considered acceptance of the updated policy.
11. How to Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, our team is ready to assist:
- Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the platform;
- Email: [email protected] (response within 1–2 business days);
- FAQ Section: Browse FAQ page for answers to common questions about privacy and account security.